Shipping & Delivery Policy

At Avermate, we are committed to delivering high-quality fitness and recovery products to our customers worldwide. This Shipping & Delivery Policy explains how we handle the shipping and delivery of your orders.

1. Global Fulfillment from Our Chinese Warehouse

Avermate operates a direct fulfillment model from our dedicated Chinese warehouses. We have strategically chosen this approach for several important reasons:

  • Access to World-Class Manufacturing:
    China is home to the most advanced and efficient manufacturing ecosystem in the world. This allows us to source innovative, high-quality products that meet our strict standards.
  • Superior Logistics Infrastructure:
    China’s global logistics network is unmatched. With highly developed shipping hubs, international trade routes, and advanced export facilities, we can ship products efficiently to nearly any country.
  • Cost Efficiency Passed to You:
    By fulfilling orders directly from China, we reduce unnecessary warehousing and storage costs in other regions. This allows us to keep our pricing competitive while still maintaining high product quality.
  • Faster Innovation Cycle:
    China’s manufacturing speed allows us to continuously introduce new and trending products to our catalog, keeping Avermate at the forefront of recovery and fitness technology.

In today’s highly connected world, direct fulfillment from China allows us to serve a global customer base with better efficiency, better product variety, and better pricing — without compromising on quality.

2. Processing Time

  • Orders are typically processed within 1 to 3 business days after payment confirmation.
  • You will receive a confirmation email once your order has been processed and shipped.

3. Shipping Timeframes

  • Standard International Shipping: Estimated delivery within 7 to 20 business days depending on the destination country.
  • Shipping times may vary during high demand periods or due to factors beyond our control (customs clearance, local holidays, etc.)

4. Shipping Costs

  • Shipping fees are calculated at checkout based on your location and selected shipping method.
  • Free shipping promotions may apply from time to time and will be clearly displayed on our website.

5. Customs, Duties & Taxes

  • Orders may be subject to customs duties or import taxes depending on your country’s regulations.
  • Customers are responsible for any applicable customs fees upon delivery.

6. Delivery Issues

  • If your order is delayed, lost, or damaged in transit, please contact us immediately at [email protected] so we can assist you.
  • We are not responsible for delays caused by customs, natural disasters, or shipping carrier disruptions.

7. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.

8. Contact Information

If you have any questions or concerns about shipping or delivery, feel free to contact our customer support at:

Email: [email protected]