Return & Refund Policy

Effective Date: June 21, 2025

Contact Email: [email protected]

At Avermate, we take pride in delivering premium fitness and recovery products to our customers worldwide. Every product we ship goes through careful inspection before leaving our warehouse. This Return & Refund Policy explains our approach to returns, refunds, and customer satisfaction.

1. Quality Assurance Commitment

  • Each order is carefully inspected before shipment to ensure product quality, packaging integrity, and order accuracy.
  • We are fully committed to providing you with exceptional products that meet your expectations.

2. Return Eligibility

Due to the nature of our fulfillment model and strict quality standards, we do not accept returns unless the following conditions are met:

  • The product is proven to be damaged, defective, or incorrect upon arrival.
  • You must notify us within 7 days of receiving your order by contacting us at [email protected] with:
    • Clear photos or videos showing the issue
    • Your order number and full details

3. Verification Process

  • Once we receive your return request, our Quality Control Team will carefully review the submitted evidence.
  • If your claim is verified and approved, we will offer one of the following solutions:
    • A replacement of the defective or incorrect item
    • A full or partial refund, depending on the situation

Please note:

  • Any claim without sufficient photo/video evidence will not be eligible for return or refund.
  • We reserve the right to deny refund or replacement requests that fail our verification process.

4. Non-Returnable Situations

We do not accept returns or issue refunds for the following:

  • Change of mind or personal preference
  • Incorrect selection of size, color, or product
  • Minor variations in product appearance due to lighting, screen resolution, or batch manufacturing
  • Delays caused by customs or shipping carriers

5. Refund Process

  • Once your return is approved, refunds (if applicable) will be processed to your original payment method within 7 to 10 business days.
  • Processing times may vary depending on your bank or payment provider.

6. Why This Policy Is Important

Our products are fulfilled directly from our advanced Chinese warehouse, allowing us to maintain affordable prices while offering high-quality products. To sustain this global model, we must limit unnecessary returns that drive up costs for all customers.

This strict but fair policy ensures:

  • Every product is thoroughly checked before shipment.
  • Customers receive honest, transparent service.
  • We maintain high product standards without compromising our global pricing advantage.

7. Contact Information

If you have any questions about our Return & Refund Policy, please contact us at:

Email: [email protected]