Return & Refund Policy

Last updated: January 28, 2026

At Avermate, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Returns Eligibility

You may request a return under the following conditions:

  • The item is unused, unopened, and in its original packaging
  • The return request is made within 14 days of receiving your order
  • Proof of purchase (order number or receipt) is provided

Items that show signs of use, damage, or wear may not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products marked as final sale
  • Items damaged due to misuse or improper handling
  • Gift cards (if applicable)

3. How to Request a Return

To start a return, please contact us at:

Email: [email protected]

Include:

  • Your order number
  • Reason for the return
  • Photos (if the item arrived damaged or defective)

Our support team will review your request and provide return instructions if approved.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Shipping fees are non-refundable
  • We recommend using a trackable shipping method

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Processing time may take 5–10 business days, depending on your payment provider

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery. Provide photos and your order number so we can assist you quickly.

If confirmed, we will offer a replacement or refund at no additional cost.

7. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

  • Check with your bank or payment provider
  • Contact us if the issue persists

8. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this policy, please contact us at:

Email: [email protected]
Website: https://avermate.com