Warranty Policy

Last updated: January 28, 2026

At Avermate, we stand behind the quality of our products. This Warranty Policy explains what is covered and how to make a warranty claim.

1. Warranty Coverage

Avermate products are covered by a limited warranty against manufacturing defects in materials and workmanship under normal use.

This warranty applies only to the original purchaser and is valid from the date of delivery.

2. What Is Covered

The warranty covers:

  • Structural defects in materials
  • Manufacturing flaws that affect performance or comfort
  • Defects that occur under normal household use

3. What Is Not Covered

This warranty does not cover:

  • Normal wear and tear
  • Damage caused by misuse, abuse, or improper handling
  • Damage caused by stains, liquids, burns, or accidents
  • Comfort preference changes (softness or firmness)
  • Improper foundation or support

4. Warranty Period

The warranty period depends on the product and is specified on the product page at the time of purchase.
If no period is stated, a standard limited warranty applies.

5. How to File a Warranty Claim

To submit a warranty claim, please contact us at:

Email: [email protected]

Include:

  • Order number or proof of purchase
  • Description of the issue
  • Clear photos or videos showing the defect

Our team will review your claim and respond within a reasonable timeframe.

6. Warranty Resolution

If a valid defect is confirmed, Avermate may, at its discretion:

  • Repair the product
  • Replace the product
  • Issue a partial or full refund

Shipping or handling costs may apply unless otherwise stated.

7. Warranty Limitations

This warranty is non-transferable and applies only to products purchased directly from Avermate or authorized sellers.

To the fullest extent permitted by law, this warranty replaces all other express or implied warranties.

8. Policy Updates

Avermate reserves the right to modify or update this Warranty Policy at any time. Changes will be posted on this page with an updated revision date.

9. Contact Information

For warranty questions or claims, please contact us at:

Email: [email protected]
Website: https://avermate.com