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Frequently asked questions
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Where are your products shipped from?
All orders are fulfilled directly from our advanced warehouses in China. This allows us to source high-quality products directly from manufacturers and deliver them efficiently to customers worldwide.
How long does shipping take?
Orders are usually processed within 1 to 3 business days. Delivery typically takes 7 to 20 business days, depending on your location. You will receive a tracking number once your order is shipped.
Why do you ship from China?
China is the global leader in manufacturing and logistics. By sourcing directly from Chinese warehouses, we ensure:
- Access to the latest product innovations
- Strict quality control
- Fast and affordable global shipping
- Competitive pricing passed directly to our customers
What makes Avermate different from other fitness stores?
At Avermate, we focus exclusively on fitness recovery — providing premium tools that help you recover faster, perform better, and build long-term health. Our direct global fulfillment model allows us to deliver cutting-edge products at accessible prices, without sacrificing quality.
Is your product quality guaranteed?
Yes. Every product goes through strict quality control before it leaves our warehouse. If you receive a defective or damaged item, contact us within 7 days of delivery for verification and resolution.
Can I return my order if I change my mind?
Due to our direct fulfillment model, we only accept returns if the product is defective, damaged, or incorrect upon delivery. All return requests must be supported by clear photo or video evidence for our verification team to review.
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