Shipping policy

Shipping Policy — AVTERMATE

Last Updated: May 2026

At AVTERMATE, we are committed to delivering your orders safely and efficiently across the Netherlands and selected international destinations. Please read our shipping policy carefully before placing an order.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on:

  • Weekends

  • Public holidays

  • Unexpected operational delays

If we experience a high volume of orders, shipments may be delayed slightly. We appreciate your patience and understanding.

2. Shipping Locations

AVTERMATE is a UK-based company currently operating and selling primarily in the Netherlands.

We currently ship to:

  • The Netherlands

  • Selected European countries

  • International destinations (where available)

If your country is unavailable at checkout, please contact us directly.

3. Estimated Delivery Times

Netherlands

  • Standard Shipping: 2–7 business days

Europe

  • Estimated Delivery: 5–12 business days

International Orders

  • Estimated Delivery: 7–21 business days

Please note that delivery times are estimates and may vary due to customs, courier delays, weather conditions, or peak seasons.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Order size/weight

  • Shipping method selected

We may occasionally offer:

  • Free shipping promotions

  • Discounted shipping campaigns

These offers will be clearly stated on our website.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing:

  • Tracking number

  • Courier details

  • Tracking link (if available)

Please allow up to 24 hours for tracking information to update.

6. Customs, Duties & Taxes

For international orders, customs duties or import taxes may apply depending on your country’s regulations.

Customers are responsible for:

  • Import duties

  • Customs fees

  • Local taxes

AVTERMATE is not responsible for delays caused by customs clearance processes.

7. Incorrect Address Information

Please ensure your shipping address is accurate before placing an order.

AVTERMATE is not responsible for:

  • Delays caused by incorrect addresses

  • Lost parcels due to customer address errors

If you notice an error, contact us immediately at:
contact@avermate.com

8. Lost, Stolen, or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us within 7 days of delivery confirmation.

Include:

  • Your order number

  • Photos of damaged items/package (if applicable)

We will work with the shipping carrier to assist you as quickly as possible.

9. Delivery Delays

While we aim to deliver all orders on time, AVTERMATE is not liable for delays caused by:

  • Courier disruptions

  • Customs processing

  • Weather conditions

  • Force majeure events

10. Contact Us

If you have any questions regarding shipping or your order, please contact us:

📧 Email: contact@avermate.com

Thank you for shopping with AVTERMATE.